Frequently Asked Questions

Are your services covered by private health fund?

Some of the services available at Next Practice may be covered by your private health fund. In order to have the most accurate information on whether you will receive a rebate or not please contact your private health fund provider to find out your level of cover.

How can I make an appointment?

You do not need a referral letter to attend a Next Practice medical centre. All appointments can be easily booked online on our website. If you need help booking an appointment please contact a friendly Patient Advocate by phone.

How can I reschedule or cancel an appointment?

If you need to reschedule or cancel your appointment, please notify the centre at least one business day prior to the appointment. Thank you.

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How can I share a compliment or complaint?

We strive to provide the best possible service and we always want to know how you feel so please email or phone us via the contact details available on our website. Alternatively you can talk to your doctor or one of our Patient Advocates in the clinic.

We take your concern, suggestions and complaints seriously. If you wish to discuss the matter outside of the clinic you can contact the Health Care Complaints Commission:

E: hccc@hccc.nsw.gov.au

T: 1800 043 159

M: PO Box K549
Haymarket NSW 1240

What if I need after-hours care?

If you require medical advice outside our normal clinic hours, please contact 13 SICK (137 425) or go to www.homedoctor.com.au.

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Please call 000 if experiencing a medical emergency.

Do you accept new patients?

Yes, we accept new patients and are delighted you have chosen to receive your care at Next Practice. When booking a new patient consultation at Next Practice Sydney CBD, please ensure that you arrive 20 minutes prior to your initial consultation to fill in the new patient form and get yourself acquainted with the clinic.

To give you the best care possible, the practitioners at this location take time to understand your medical history, key health information and measurements such as height, weight and blood pressure. On your arrival, you will be greeted by one of our Patient Advocates who will ask you to complete our new patient form using an iPad. Don't worry the technology is easy and if you need help with it your Patient Advocate will be pleased to assist.

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What if I need an interpreter service?

If you, or a family member, need an interpreter for your appointment, please let the Patient Advocates know at the time of making your appointment.

How will I receive test results?

You will be given any test results by your regular doctor, unless agreed otherwise. Please note that they will need to be viewed by a doctor prior to releasing. You will also be able to see your result on the Next Practice App.

How do I receive a bill or make a payment?

The billing policy is simple and clear. The GPs endeavour to be transparent and affordable whilst providing a high quality service. Please refer to the fees page on our website for more details. The doctors here accept payment by credit and debit card through an EFTPOS terminal for Visa and Mastercard cards. They do not take cash payments and no cash is held on premises.

What if I am seriously unwell?

In the event of a medical emergency, please call 000 or attend your nearest hospital.

Where can I park if I'm driving?

Next Practice East Perth is located on the corner of Adelaide Terrace and Plain St. Access to the clinic can be found through the basement car park (entrance located at 30 Terrace Road) or through street access on Adelaide Terrace.

What is the best way to contact the clinic?

There are two main ways to contact Next Practice East Perth, via phone or email. If you are experiencing an emergency please contact '000' immediately.

For general enquiries, email is the most efficient way to communicate with us. Our email address is eastperth@nextpracticehealth.com and we will respond to all emails within 1 business day.

Our phone lines operate during opening hours. If our Patient Advocates are busy attending to other calls, or if you’ve phoned after-hours, you will hear a message with clinic information and then have the option to leave a voicemail. We will respond to your message within 1 business day. Our phone number is (08) 6118 7899.

If you are contacting us about creating, changing or cancelling an appointment, please note that you cannot book or alter appointments via email. For your convenience you can make appointments via the website or by phoning the clinic. If you need to alter an appointment please call our Patient Advocates on (08) 6118 7899

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